What should I do if I think gambling is becoming a problem for me?

First, use the self-exclusion or time-out tools available in your account settings to create immediate distance from gambling. Then contact our 24/7 support team at support@l89i.vip — our trained agents can guide you to professional resources available in Bangladesh. You can also speak to a trusted friend or family member and consider reaching out to a local mental health or financial counselling service.

Safe Play Guidelines

Responsible Gaming at l89i

Gambling should always be entertaining, not a source of stress or financial hardship. l89i is committed to providing every Bangladeshi player with the tools and guidance needed to stay in control.

Our Commitment to Responsible Gaming

At l89i, we believe that safe and responsible gambling is the foundation of a trustworthy platform. We serve thousands of players across Dhaka, Chittagong, Sylhet, Khulna, and beyond — and we take seriously our duty to ensure that gaming remains a leisure activity, enjoyed in moderation, and never as a method to earn money or escape personal difficulties.

We provide a range of practical tools — from deposit limits and session reminders to full self-exclusion — so that every player can define their own boundaries and stay in control at all times. Our 24/7 support team is always available to assist anyone who feels that gambling is no longer just fun.

21+

Adults Only – 21+ Policy l89i is strictly for players aged 21 and above. We do not accept registrations from minors and reserve the right to verify the age of any account holder at any time.

⚠️ Gambling involves financial risk. Never bet more than you can afford to lose. If you feel gambling is affecting your daily life, relationships, or finances, please contact our support team or reach out to a professional counselling service immediately.

Responsible Gaming Tools

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Self-Exclusion

Block your account for 1 week, 1 month, 6 months, or permanently when you need a break.

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Deposit Limits

Set daily, weekly, or monthly deposit caps to keep your spending within a budget you are comfortable with.

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Time-Out

Take a short cooling-off period of 24 hours, 7 days, or 30 days without permanently closing your account.

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Account Security

Enable strong passwords and two-factor authentication to keep your l89i account safe at all times.

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Activity Tracking

Review your full betting history, session time, and total spend directly from your account dashboard.

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Support Access

Our trained support agents are available around the clock via live chat and email to provide discreet, non-judgemental assistance.

Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to spot. The following signs may indicate that gambling is becoming harmful rather than enjoyable. If you recognise any of these in yourself or someone you know, please seek help without delay.

Spending more money or time gambling than originally planned
Chasing losses by placing larger or more frequent bets
Borrowing money or selling possessions to fund gambling
Neglecting work, family, or social responsibilities due to gambling
Feeling anxious, irritable, or unable to stop despite wanting to

Remember — there is no shame in recognising a problem early. l89i encourages every player to be honest with themselves and to take advantage of the protective tools available on the platform.

Request a Self-Exclusion Period

Use the form below to indicate your preferred exclusion period. Our support team will process your request within 24 hours and confirm by email. During the exclusion period your account will be suspended and you will not receive any marketing communications from l89i.

Select exclusion period Select reason (optional)

This is a visual reference only. To complete your self-exclusion request, please contact our support team directly at [email protected] with your account details and preferred exclusion period.

Support Resources in Bangladesh

If you or someone you know needs help managing gambling behaviour, the following resources provide confidential, professional support. All contact details are provided as plain text — please reach out directly.

l89i Responsible Gaming Support

Available 24/7. Email our dedicated responsible gaming team: [email protected]. Include your account username and a brief description of your concern. All enquiries are handled with complete confidentiality and without judgement.

Kaan Pete Roi – Bangladesh Mental Health Helpline

Kaan Pete Roi is a confidential emotional support helpline operating in Bangladesh. Their trained listeners provide a safe space to talk about stress, anxiety, and personal difficulties. Contact details available via their official website.

National Mental Health Institute (NIMH), Dhaka

NIMH is Bangladesh's primary government mental health facility, located in Dhaka. They provide outpatient counselling services and can refer patients to appropriate addiction and behavioural health specialists. Visit their facility directly or contact through the Dhaka government health directory.

Frequently Asked Questions

l89i is strictly for adults aged 21 and above. We conduct age verification checks during account registration and may request supporting documents (such as a national ID) at any stage. Accounts found to belong to players under 21 will be permanently closed and any funds returned.

Log in to your l89i account and navigate to the Responsible Gaming section within your account settings. From there you can set a daily, weekly, or monthly deposit cap. Limit reductions take effect immediately; increases are subject to a 7-day cooling-off period to ensure they are not impulsive decisions.

Yes. l89i offers a time-out feature that lets you suspend your account for a set period — 24 hours, 7 days, or 30 days — without losing your account history or balance. Once the period expires your account is automatically reactivated. If you need a longer break, our self-exclusion option covers 1 month, 6 months, 1 year, or permanent closure.

First, use the self-exclusion or time-out tools available in your account settings to create immediate distance from gambling. Then contact our 24/7 support team at [email protected] — our trained agents can guide you to professional resources available in Bangladesh. You can also speak to a trusted friend or family member and consider reaching out to a local mental health or financial counselling service.

We take player privacy very seriously and cannot disclose account details to third parties without the account holder's explicit consent. However, if a concerned family member contacts us, we can provide general guidance on how to support someone who may be experiencing gambling-related difficulties, and direct them to professional help organisations available in Bangladesh.

Play Responsibly — Enjoy l89i Safely

Ready to explore l89i? Set your limits first, then enjoy cricket betting, live casino, and more — with the confidence that you are always in control.